Customer Experience04
Outsourced lead generation and appointment setting
Researchers and callers who build your lists, qualify prospects and book meetings straight into your reps’ calendars.
What's included
What our outbound sales & lead generation team handles
Cold calling and appointment setting
Lead research and list building
Lead qualification
Renewal and win-back campaigns
A fuller pipeline without a bigger sales team
Your closers should spend their time closing. Our outbound teams do the prospecting: researching accounts, finding the right contacts, calling and emailing them, and booking qualified meetings that meet the criteria you set.
Every call is logged in your CRM with notes, and you see dials, connects, conversations and meetings booked in a weekly dashboard. We follow TCPA, DNC and GDPR rules for the markets we call.
What a typical programme covers
- Cold calling and appointment setting for your sales team
- Account research and contact list building
- Inbound lead qualification and speed-to-lead calling
- Renewal reminders and win-back campaigns for lapsed customers
Who it is for
B2B software, professional services, solar, insurance and home-services companies that sell in the Middle East, India, the USA, the UK, Canada or Australia.
Calls answered within 30 seconds
Average post-contact CSAT
Typical time to go live
Why teams choose SS Universal for outbound sales & lead generation
Neutral, trained English
Agents pass accent, grammar and empathy assessments before they join your programme.
Coverage on your clock
Day, night, weekend and overflow shifts aligned to Gulf, Indian, UK, North American or Australian time zones.
Measured on outcomes
Weekly QA scorecards on resolution, handle time and CSAT, not just call counts.
Scale up in weeks
Add seats for launches and peak seasons without a recruitment drive of your own.
How it works
From first call to a running team
- 01
Discovery call
A 45-minute call to map your volumes, hours, systems and quality bar.
- 02
Proposal and pilot plan
A written scope, transparent pricing and a 30-day pilot with clear success measures.
- 03
Train and go live
Your team trains on your playbooks and tools. Most pilots go live in two to three weeks.
- 04
Report and improve
Weekly scorecards, monthly business reviews and a named account manager you can call.
Results
Proof from similar engagements
Questions buyers ask us
Straight answers about outbound sales & lead generation with SS Universal.
We agree the criteria with you before calling starts, for example company size, role, budget and timing. Only meetings that meet them count towards our targets.
Yes. We scrub lists against the relevant DNC registries, keep consent records and follow the calling rules of every market we dial, including US TCPA, the UK TPS, Canada’s DNCL, Australia’s Do Not Call Register and UAE telemarketing regulations.
Yes. We work in Salesforce, HubSpot, Pipedrive, Zoho or your own CRM, so every activity and note stays with you.
Industries we run this for
Related services
Ready to talk about outbound sales & lead generation?
Tell us what you need. You will get a scoped proposal and a pilot plan within two business days.