Group A
Customer experience outsourcing that sounds like you
Voice, chat and email teams that answer as your brand, in your hours.
Your customers judge you on every call, chat and email. Our customer experience teams learn your products, your tone and your policies before they speak to a single customer, then keep improving against the measures you care about: speed, resolution and satisfaction.
We run support and sales programmes for businesses in the Middle East, India, the USA, the UK, Canada and Australia from our delivery centre in India, with coverage that matches your business hours, nights, weekends or seasonal peaks.
Inbound Voice Support
Trained agents on your customer lines for day, night or overflow coverage.
- Order, account and billing questions
- Returns, refunds and exchanges
- Complaint handling and escalation
- After-hours and overflow calls
Chat, Email & Social Support
Fast written replies across every channel your customers use.
- Live chat on your site or app
- Email and ticket queues
- Social DMs and review replies
- Help-center articles and macros
Technical Help Desk
Tier 1 and Tier 2 support for software, device and SaaS users.
- Troubleshooting and how-to calls
- Password resets and access requests
- Customer onboarding sessions
- Ticket triage and routing
Outbound Sales & Lead Generation
Callers and researchers who fill your pipeline with qualified meetings.
- Cold calling and appointment setting
- Lead research and list building
- Lead qualification
- Renewal and win-back campaigns
Customer Experience: common questions
Inbound and outbound voice, live chat, email and ticket queues, social media messages and review replies. Most clients start with one channel and add others once quality is proven.
Yours. Agents work inside your help desk, CRM and telephony (for example Zendesk, Freshdesk, Salesforce or HubSpot) through secure, access-controlled logins.
Yes. After-hours and overflow coverage is one of the most common ways clients start, because it adds coverage without changing the in-house team.
Have a process you want off your plate?
Tell us what you need. You will get a scoped proposal and a pilot plan within two business days.