Back Office & Finance08
Order processing and claims processing outsourcing
High-volume order, claims and invoice processing with quality checks at every step and daily status reporting.
What's included
What our order & claims processing team handles
Order entry and tracking
Claims intake and processing
Shipping and dispatch coordination
Vendor invoice processing
Transactions processed right the first time
Every order or claim that sits in a queue, or is keyed wrongly, turns into a customer call. Our transaction-processing teams work through your queues every day, follow your rules for exceptions and flag anything unusual before it becomes a problem.
You get daily volume and backlog reports, accuracy audits and a team that scales with your seasonal peaks.
What a typical programme covers
- Order entry from email, EDI, portals and marketplaces, plus order tracking
- Warranty, shipping and insurance claims intake and processing
- Shipping, dispatch and carrier coordination
- Vendor invoice matching and processing
Who it is for
Distributors, manufacturers, e-commerce sellers, logistics firms and claims administrators with high, variable transaction volumes.
Average accuracy on audited batches
Standard turnaround on daily volumes
Typical saving against onshore cost
Why teams choose SS Universal for order & claims processing
Maker-checker on every batch
A second person verifies work before it is delivered, and errors are logged and trended.
Overnight turnaround
Work sent at the end of your day, wherever you are, is done by the start of the next one.
Controlled access
Role-based logins, clean-desk rules and no personal devices on the production floor.
Predictable cost
Per-FTE or per-transaction pricing agreed upfront, with no surprise charges.
How it works
From first call to a running team
- 01
Discovery call
A 45-minute call to map your volumes, hours, systems and quality bar.
- 02
Proposal and pilot plan
A written scope, transparent pricing and a 30-day pilot with clear success measures.
- 03
Train and go live
Your team trains on your playbooks and tools. Most pilots go live in two to three weeks.
- 04
Report and improve
Weekly scorecards, monthly business reviews and a named account manager you can call.
Questions buyers ask us
Straight answers about order & claims processing with SS Universal.
Yes. Teams routinely process orders from email, PDFs, supplier portals, marketplaces such as Amazon and Shopify, and EDI exception queues.
We agree an exception playbook with you. Anything outside it is flagged the same day with the details your team needs to decide quickly.
Daily volume, backlog and turnaround reports, plus weekly accuracy audits and a monthly review of trends and improvement ideas.
Industries we run this for
Related services
Ready to talk about order & claims processing?
Tell us what you need. You will get a scoped proposal and a pilot plan within two business days.