About SS Universal
SSUCS – A Trusted BPO and Outsourcing Company
SS Universal Communication Services (SSUCS) is a BPO and outsourcing company serving businesses in India, the USA and worldwide. Since 2016, we have delivered outbound calling, customer support and business process outsourcing solutions.
Our story
From one client to twenty services
SS Universal Communication Services Pvt Ltd started in India with a small team answering calls for a single overseas client. That client stayed with us and grew, and so did we: adding quality, training and back-office teams, then specialist healthcare, insurance, technology and marketing practices.
Today more than 300 people work across three shifts from our delivery centre in India. What has not changed is how we work: written processes, honest reporting and a team that treats your customers as its own.
SS Universal at a glance
- Founded in India
- Founded in India
- Trained professionals
- Trained professionals
- Markets served
- Markets served
- Clients served
- Clients served
Where our clients are
Serving the Middle East, India, USA, UK, Canada and Australia
Each market has a team lead who knows its hours, holidays, language and compliance rules.
- 01
Middle East
UAE, Saudi Arabia, Qatar, Oman, Bahrain, Kuwait
Gulf business hours, Sunday to Thursday, in English and Arabic
- 02
India
IST business hours, in English and Hindi
- 03
USA
United States
Eastern to Pacific hours, including nights and weekends
- 04
UK
United Kingdom
UK business hours, with evening and weekend cover
- 05
Canada
Eastern to Pacific hours, in English
- 06
Australia
AEST and AWST business hours, from early morning in India
How we work
A simple, repeatable way of running your work
- 01
Understand
We document your process, systems, volumes and quality bar before quoting.
- 02
Pilot
A 30-day pilot with agreed success measures proves the fit.
- 03
Run
Dedicated teams, team leads and QA analysts deliver every day.
- 04
Improve
Weekly scorecards and monthly reviews drive continuous improvement.
Infrastructure
A delivery centre built for continuity and security
Biometric access and CCTV
Controlled entry to the production floor, monitored around the clock.
Power backup
Online UPS and diesel generator keep every seat running through outages.
Redundant connectivity
Two leased lines from separate providers with automatic failover.
Locked-down workstations
No USB storage, no personal phones on the floor, managed endpoints.
Enterprise telephony
Cloud dialler and call recording, with your own telephony supported.
Shifts that follow the sun
Teams aligned to Gulf, Indian, UK, North American and Australian business hours.
Visit us or meet online
We welcome client visits to our centre in India, and we are always happy to walk you through it on video.