Technology14
Remote IT support and managed IT services
Engineers who keep your people productive and your systems monitored, patched and secure, around the clock if you need it.
What's included
What our it support & managed services team handles
Employee IT help desk
Server and network monitoring
Cloud administration
Device and account management
IT that just works
Small IT teams are stretched between tickets, projects and keeping the lights on. Our remote IT engineers run your employee help desk, watch your servers and networks, administer your cloud tenants and manage devices and accounts, following ITIL-based processes.
You get clear SLAs, monthly service reports and a documented environment, instead of knowledge locked in one person’s head.
What a typical programme covers
- Employee IT help desk for hardware, software and access issues
- 24/7 server, network and backup monitoring with alert response
- Microsoft 365, Google Workspace, AWS and Azure administration
- Device enrolment, patching, joiners-movers-leavers and account management
Who it is for
Mid-sized companies, multi-site businesses and managed service providers looking for white-label NOC and help-desk capacity.
To place a vetted engineer
Typical saving against local hiring
Daily overlap with your team, in any time zone
Why teams choose SS Universal for it support & managed services
Modern stacks
React, Next.js, Node.js, Python, PHP, Laravel, WordPress, Shopify, AWS and Azure.
Your process, your tools
We work in your Jira, GitHub and Slack, in your sprint rhythm.
Your code stays yours
IP assignment in every contract, least-privilege access and no code on personal machines.
Overlap hours
Daily overlap with your working hours, from the Gulf to North America to Australia, for stand-ups and reviews.
How it works
From first call to a running team
- 01
Discovery call
A 45-minute call to map your volumes, hours, systems and quality bar.
- 02
Proposal and pilot plan
A written scope, transparent pricing and a 30-day pilot with clear success measures.
- 03
Train and go live
Your team trains on your playbooks and tools. Most pilots go live in two to three weeks.
- 04
Report and improve
Weekly scorecards, monthly business reviews and a named account manager you can call.
Questions buyers ask us
Straight answers about it support & managed services with SS Universal.
Yes. Our NOC engineers monitor around the clock and respond to alerts using your runbooks, escalating to your on-call staff when needed.
Yes. MSPs use our engineers as white-label help-desk and NOC capacity, working in their PSA and RMM tools.
Common tools include ConnectWise, NinjaOne, Datto, Intune, Jamf, ServiceNow and Freshservice, plus Microsoft 365, Google Workspace, AWS and Azure.
Industries we run this for
Ready to talk about it support & managed services?
Tell us what you need. You will get a scoped proposal and a pilot plan within two business days.