Services
Outsourcing services built around your process
Twenty specialist services in five practices. Choose one, or combine several under a single partner and contract.
Group A
Customer Experience
Voice, chat and email teams that answer as your brand, in your hours.
Inbound Voice Support
Trained agents on your customer lines for day, night or overflow coverage.
- Order, account and billing questions
- Returns, refunds and exchanges
- Complaint handling and escalation
- After-hours and overflow calls
Chat, Email & Social Support
Fast written replies across every channel your customers use.
- Live chat on your site or app
- Email and ticket queues
- Social DMs and review replies
- Help-center articles and macros
Technical Help Desk
Tier 1 and Tier 2 support for software, device and SaaS users.
- Troubleshooting and how-to calls
- Password resets and access requests
- Customer onboarding sessions
- Ticket triage and routing
Outbound Sales & Lead Generation
Callers and researchers who fill your pipeline with qualified meetings.
- Cold calling and appointment setting
- Lead research and list building
- Lead qualification
- Renewal and win-back campaigns
Group B
Back Office & Finance
Accurate, checked transaction work that keeps the business moving.
Data Entry & Processing
Double-checked data work at any volume, with turnaround you can plan on.
- Invoice and form digitization
- Product catalog updates
- CRM and ERP data entry
- Data cleansing and deduplication
Bookkeeping & Accounting
Books kept current, reconciled and ready for your CPA.
- Accounts payable and receivable
- Bank and card reconciliation
- Month-end close support
- QuickBooks and Xero bookkeeping
Payroll & HR Administration
The paperwork side of HR, handled on schedule.
- Payroll data preparation
- New-hire onboarding paperwork
- Benefits enrollment support
- Employee records and HR help desk
Order & Claims Processing
High-volume transactions with quality checks built into every step.
- Order entry and tracking
- Claims intake and processing
- Shipping and dispatch coordination
- Vendor invoice processing
Group C
Industry Operations
Specialist teams for regulated, process-heavy industries.
Medical Billing & Coding
Revenue-cycle support for practices, clinics and billing companies.
- Charge entry and claim submission
- Eligibility and benefits verification
- Denial management and AR follow-up
- Medical coding support
Insurance Back Office
Support for agencies, carriers and MGAs across the policy lifecycle.
- Policy issuance and endorsements
- Certificates of insurance
- First notice of loss intake
- Renewals and quoting support
Mortgage & Real Estate Support
Processing help for lenders, brokers and property managers.
- Loan file setup and processing
- Document and title review
- Listing management
- Lease administration
Legal Process Support
Document-heavy legal work handled by trained paralegal teams.
- Document review and coding
- Contract abstraction
- Legal research support
- Transcription and summaries
Group D
Technology
Developers, testers and IT engineers who plug into your team.
Software & Web Development
Dedicated developers for websites, web apps and integrations.
- Website builds and maintenance
- Web and mobile app development
- API and system integrations
- Bug fixes and feature work
IT Support & Managed Services
Remote IT operations that keep your people and systems running.
- Employee IT help desk
- Server and network monitoring
- Cloud administration
- Device and account management
QA & Software Testing
Independent testers who catch issues before your customers do.
- Manual and exploratory testing
- Test automation
- Regression testing
- User acceptance testing support
Data & Analytics
Clean data, clear reports and dashboards your managers will use.
- Dashboards and reporting
- Spreadsheet and BI work
- Market and competitor research
- Survey and data analysis
Group E
Marketing & Admin
Growth, content and assistant support for busy teams.
Digital Marketing & SEO
Hands-on execution for search, paid and email campaigns.
- SEO audits and on-page work
- Google and Meta ads management
- Email campaign production
- Performance reporting
Content & Creative
Writers, designers and editors working to your brand guidelines.
- Blog and website copy
- Graphic design
- Video editing
- Presentation design
Social Media Management
Consistent posting and community care across your channels.
- Content calendars
- Post creation and scheduling
- Community management
- Monthly reporting
Virtual & Executive Assistants
Dedicated assistants who take admin off your plate.
- Inbox and calendar management
- Travel and meeting coordination
- Research and document prep
- CRM updates and follow-ups
How every engagement starts
From first call to a running team in weeks
- 01
Day 1
Discovery call
We map your volumes, hours, systems and quality bar.
- 02
Days 2–5
Proposal and pilot plan
Written scope, transparent pricing and success measures.
- 03
Weeks 2–3
Train and go live
Your team trains on your playbooks and tools.
- 04
Ongoing
Report and improve
Weekly scorecards and monthly business reviews.
Questions about our services
Start with work that is well defined, repeatable and measurable, such as after-hours calls, data entry or AR follow-up. Prove quality with a 30-day pilot, then add more complex processes once the team knows your business.
— Head of Client Solutions, SS Universal
Agents work only inside your systems with individual logins and multi-factor authentication. Our floor has biometric access and CCTV, personal phones and USB storage are not allowed, and every employee signs an NDA and completes data-protection training. We sign DPAs and, for healthcare, BAAs.
— Information Security Lead, SS Universal
Most programmes go live in two to three weeks. The first week covers scope, access and security set-up; the next one or two cover training on your products, policies and tools.
— Operations Director, SS Universal
Dedicated agents suit steady volumes and complex products. Shared agents suit low or unpredictable volumes, such as after-hours cover. Many clients start shared and move to dedicated as volumes grow.
— Head of Client Solutions, SS Universal
Not sure which service fits?
Tell us what is slowing your team down and we will recommend a starting point.