Quality you can see
Weekly scorecards, call and work sampling, and calibration sessions with your team.
Why SS Universal
Why enterprises choose SS Universal as their outsourcing partner
Most providers promise lower costs. We promise lower costs you never have to worry about.
Six reasons clients stay with us
Security by default
Work stays in your systems, behind MFA, on locked-down workstations.
A named team
The same agents, team lead and account manager, not an anonymous pool.
Fast to start
Most pilots go live within three weeks of sign-off.
Transparent pricing
Everything included in a written quote, with no set-up fees for standard programmes.
One partner, many services
Add services as you grow without onboarding a new vendor.
Results
What clients typically see
Lower operating cost
Average time to go live
Client retention rate
“We needed developers who would work inside our process, not around it. That is exactly what we got.”
“Our month-end close went from twelve days to five. The bookkeeping team is accurate, responsive and easy to work with.”
“SS Universal treats our customers as if they were their own. The weekly QA reviews give us complete confidence in the team.”
Questions buyers ask before choosing us
Start with work that is well defined, repeatable and measurable, such as after-hours calls, data entry or AR follow-up. Prove quality with a 30-day pilot, then add more complex processes once the team knows your business.
— Head of Client Solutions, SS Universal
Agents work only inside your systems with individual logins and multi-factor authentication. Our floor has biometric access and CCTV, personal phones and USB storage are not allowed, and every employee signs an NDA and completes data-protection training. We sign DPAs and, for healthcare, BAAs.
— Information Security Lead, SS Universal
Most programmes go live in two to three weeks. The first week covers scope, access and security set-up; the next one or two cover training on your products, policies and tools.
— Operations Director, SS Universal
Dedicated agents suit steady volumes and complex products. Shared agents suit low or unpredictable volumes, such as after-hours cover. Many clients start shared and move to dedicated as volumes grow.
— Head of Client Solutions, SS Universal
We price per dedicated full-time employee, per productive hour or per transaction, depending on the work. You get a written quote with everything included, and there are no set-up fees for standard programmes.
— Commercial Lead, SS Universal
Try us with a 30-day pilot
Low commitment, clear success measures, and a team that has to earn your trust.