Quality & Training
Quality Analyst, Customer Experience
- India
- Full time
- Rotational
- 2–5 years
Audit calls, chats and emails, coach agents and run calibration sessions with client teams.
What you will do
- Audit customer interactions against client scorecards
- Give structured feedback and coaching to agents
- Run weekly calibration sessions with clients
- Report quality trends and improvement actions
What we look for
- 2+ years in a BPO, including 1+ year in a quality role
- Excellent English and attention to detail
- Confident presenting to clients
- Advanced Excel or Google Sheets skills