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SS UniversalOutsourcing · India

Customer Experience

Customer Support Associate (International Process)

  • India
  • Full time
  • Rotational: Gulf, UK, North American or Australian hours
  • 0–2 years

Help customers of international brands in the Middle East, USA, UK, Canada and Australia by phone, chat and email. Full training is provided; strong spoken English and a calm, helpful manner matter most.

What you will do

  • Answer customer calls, chats and emails for international clients
  • Resolve order, billing and account questions using client systems
  • Log every interaction accurately in the CRM
  • Escalate complex issues following the agreed process

What we look for

  • Graduate or undergraduate with excellent spoken English
  • Comfortable working rotational shifts, including nights
  • Basic computer skills and typing speed of 30+ wpm
  • Previous BPO experience is a plus, not a requirement